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Customer Ratings & Reviews for TrustPoint Insurance

44 Reviews | Leave a Review
Very friendly staff. Very good at helping with questions. If they can they transfer to someone that can help

Teresa is always fast to respond to any request.

Everyone is always so friendly & willing to help find the best coverage for my individual needs.

We have had very good service from TrustPoint and plan on continuing to use their service. 

Great people to work with. If there is an issue that comes up, they are always very helpful in fixing it.

Great people to work with. If there is an issue that comes up, they are always very helpful in fixing it.

Our agent Kathy took the time to go over everything on our policy, made sure it was what we needed, and answered any questions we had.

Local service is excellent. Past claim on damage to house also excellent. Service for truck tow while stranded in Colorado was very poor. Also disappointed there have been no updates on status of recent claim made on Jeep do to deer accident. Overall Service regarding house has been great but vehicles has been poor.

Very personable. Always available. Always try to find me the best options to meet my needs.

Teresa has always been terrific helping me out. She helps me find the best/affordable coverage and is always quick to help with any questions/problems that come up for me. I very much appreciate her and TrustPoint.



I haven't dealt with an independent agent before so this may be normal. What I have seen is have to wait longer than expected for answers. Seems like the people I need to talk to are not as available as would like. Getting quotes or monthly installment amounts when changes are made has been fairly painful and very slow. Am currently waiting for this type of information and have been for over a week now. I do like working with people I know and this makes some things go better. Hope that service is good if I do need to make a claim at some point. 

Quick service, great price, knowledgeable         

The ability to call, have an honest conversation around our insurance needs and then great service, is exactly why we continue with TrustPoint Insurance today. 

Customer service is great. Reps are friendly and knowledgeable.

Keep searching for best possible product for lowest price. 

Great customer service and wonderful people.

It’s nice having my calls returned in a timely manner. Also someone working to find the best and affordable insurance for my family and I.

At this time do not have many comments. I have been pleased with your service over the years. Thank You! 

Great insurance company to work with.

Always looking for cheaper and better insurance and quick with claims.

TrustPoint is very professional with their presentations. I appreciate their attention to the details when proposing possible coverages. The staff is very professional and personable. They go the extra mile to make sure you are pleased with all aspects of your coverage. Trust Point Insurance exceeds in all areas of customer satisfaction.

Pretty dependable.

Responded in a timely manner. Not many options for my situation but did find me an alternative to what I had.

I love the personal, customized service that I receive. The staff is professional and knowledgeable!

All I have done is pay my bills. So I can’t really say how good this company is to really say ye or na to the coverage.

Good rates and excellent service, also it is very helpful to have an insurance company with agriculture experience!

There is no problem with the service from TrustPoint. Not living in Burlington or Emporia simply puts me somewhat out of the trade territory that potential customers would be likely to consider.        

You have a good product and quick turn around time.

I really like the wide variety of insurance products available from TrustPoint. In this way all my insurance needs can be met with a minimum of expense.

Jessi Boles has been nothing but very helpful and the best to work with. She stayed late with me on my initial meeting after hours to help me set up my business and truck insurance and to give me the best quality service on every end from my stand point. Very kind and professional. Everyone I have spoke to through phone and email or in person has excelled at customer service.

Very friendly staff that has helped answer any question I have ever had.

Very friendly agents and they are always willing to help. They have been very prompt with getting my claims filed and then following up with me to make sure I do not need anything else.

Not only did TrustPoint give me the lowest quote for an equivalent or better homeowners insurance, but they actually outdid themselves and went even lower with the actual premium. The whole process was done without a fuss and with zero pushiness. Gotta love that!

Crystal Decker is amazing and always willing to help us out and get us the best rates!!

Great service, and great rates.

You always take care of us and make sure we get the best prices on the best insurance.

Your prices are almost half of everywhere else I checked for insurance. The service is super fast and super friendly as well!!!

I really value the customer service provided by Teresa. She is always friendly, responsive and supportive in my insurance needs. She is incredibly good at her job and very knowledgeable.

Teresa is always there to help us with changes to our policies and to make suggestions to help us improve our coverage and reduce costs.

Good friendly service, at a fair price.  

I don't live locally, but I'd definitely recommend if anyone asks me for a recommendation.

You provide the best coverage available at the most reasonable price. I have been with TrustPoint for 6 or 7 yrs and in that time I have looked at other companies on different occasions and after 3 quotes I stay with TrustPoint.

Always trying to get us the best deal for the money.

Your prompt service and responses and the fact that you initiate the review of insurance coverage without our request.

TrustPoint Insurance received a rating of 4.9 out of 5 based on 44 reviews on IWantInsurance.com.
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